Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy outlines the terms under which cancellations and refunds are handled for services booked on Mechonsite. By booking a service, you agree to this policy.

2. Service Cancellation

• Customers may cancel a service request before a mechanic is assigned.
• Once a mechanic is assigned or service work has started, cancellation may not be allowed.
• Cancellation requests must be initiated through the platform or by contacting customer support.

3. Refund Eligibility

Refunds may be issued under the following conditions:

• Payment made but service not initiated
• Service cancelled by Mechonsite due to unavailability
• Duplicate or incorrect payment

4. Non-Refundable Cases

• Service already completed
• Cancellation after service work has started
• Customer unavailability at service location

5. Refund Process

Approved refunds will be processed to the original payment method used during checkout. Refund processing timelines are as follows:

• UPI / Wallets: 3–5 business days
• Debit / Credit Cards: 5–7 business days
• Net Banking: 5–7 business days

6. Partial Refunds

In certain cases, partial refunds may be issued based on service progress, inspection charges, or operational costs incurred.

7. Payment Gateway Charges

Payment gateway fees or taxes charged by third-party providers may be non-refundable and deducted from the refund amount where applicable.

8. Dispute Resolution

If you believe a refund has been wrongly denied, you may contact our support team with relevant details. All disputes are reviewed fairly and transparently.

9. Policy Updates

Mechonsite reserves the right to modify this policy at any time. Changes will be effective once published on this page.

10. Contact Us

For cancellation or refund related queries, contact us at contact@mechonsite.com.